More On Waste

I was thinking about the problems that I have had with my Garmin GPS. I was disappointed that I couldn’t use it at the Jay race last weekend. When I spoke with Garmin customer service on Friday, the representative said something that irked me. She said, “Well, it is a computer.” I was like, “yeah, so.” She was kind enought to help me reboot it with a hard reset, but what did she mean? Does that mean that because itΒ is a computer, problems are acceptable? Since when were computers exempt from working flawlessly? It made me think. I don’t think that Horst Engineering’s customers would appreciate it if we said that our parts may not work because they were made on machines controlled by computers. Computers are everywhere. They land planes. They control powerplants. They manage communications. However, because of the number of problems with the PC, and primarily those with the Microsoft Windows operating system, people have come to accept problems. That is wrong.

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