E-mail Efficiency & Etiquette

Nothing irks me more than poor e-mail etiquette. When it comes to e-mail, I’ve seen a lot of it. I’ve seen the evil side of e-mail professionally and personally. In the work environment, inefficient e-mail is pure waste. Waste or muda in Japanese, is the enemy of lean enterprise. E-mail can be a great tool but it is often misused. It is supposed to speed communication and make collaboration simpler, but it often doesn’t. I could go on and on about e-mail, but that would also be wasteful. How many people have actually had formal e-mail training? Do they teach e-mail 101 in school? You don’t have to be a great writer to do e-mail well. On the contrary, you should be able to get by with basic skills. At Horst Engineering, we recently delivered e-mail training to all our users. Michael Song, founder of Cohesive Knowledge Solutions Inc., and co-author of The Hamster Revolution did the training. His presentation was well received. He offered practical advice on how to get the most from your e-mail system. He focuses on Microsoft Outlook, but his solutions are applicable to any system. His firm’s website is loaded with helpful tips and templates. The training has helped me reduce my own e-mail headaches and I’m more mindful now about helping others.

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Start of the @root66raceseries #DomnarskiFarm Junior 12-18 year old race. #root66raceseries #teamhorstsports #teamhorstjuniorsquad #mountainbiking #mountainbike Beautiful June day in #Massachusetts For me, the #westrocksuperprestige highlight is always the youngest junior girls and boys. Here is the start of last night's Junior 9-11 year old Short Track #mountainbike race. This is the next generation of #cycling enthusiasts. @the_ccap #teamhorstsports #teamhorstjuniorsquad #horstspikes #mountainbiking 🚵‍♀️🏆❤️ Not bad. Third place in the series for #singlespeed division after doing two of the four #westrocksuperprestige #mountainbike races. Fun just to ride strongly. #teamhorstsports #horstspikes @horsteng #mountainbiking @seven_cycles #sevencycles Incredible June night. One day after the #solstice for the #westrocksuperprestige finale. @the_ccap @horsteng #teamhorstsports #teamhorstjuniorsquad #mountainbiking #solstice #railtrail ride:  #teamhorstjuniorsquad #teamhorstsports #hopriverstateparktrail #mountainbike The second (our first) #windingtrails Summer Off-Road #Triathlon Series race of the year was a big success. Three Livingston's raced including @trailrunningmom and the first "Grand Feast" of the season with the Schulz Clan helped us refuel. #teamhorstsports #mountainbiking #trailrunning I ran the #greylocktrailrace on #fathersday and @trailrunningmom loosened her legs after #manitousrevenge by running the 5K with Little D. Shep took 5+ minutes off of last year's time. #mountgreylock The Western Massachusetts Athletic Club had to share #greylockglen with the #harrypotter festival, which was kind of crazy. It was a weird combination of people. I'm sticking with he  #trailrunning community. @trailrunningmom finished #manitousrevenge 54 miles in 14:41:32. Fantastic! She is pumped and primed for #hardrock100 next month. #teamhorstsports #shenipsitstriders #pursuitstrong #pursuitfitness #trailrunning @ultraspire #ultraspire @altrarunning #altrarunning #ultrarunning #catskillsmountains 🏃🏻⛰ Ben Nephew took the 54 rugged mile #manitousrevenge in 10 hours and 57 minutes. He said it was super slippery. @mountainpeakfitness #mountainpeakfitness #trailrunning #ultrarunning #catskillsmountains

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