E-mail Efficiency & Etiquette

Nothing irks me more than poor e-mail etiquette. When it comes to e-mail, I’ve seen a lot of it. I’ve seen the evil side of e-mail professionally and personally. In the work environment, inefficient e-mail is pure waste. Waste or muda in Japanese, is the enemy of lean enterprise. E-mail can be a great tool but it is often misused. It is supposed to speed communication and make collaboration simpler, but it often doesn’t. I could go on and on about e-mail, but that would also be wasteful. How many people have actually had formal e-mail training? Do they teach e-mail 101 in school? You don’t have to be a great writer to do e-mail well. On the contrary, you should be able to get by with basic skills. At Horst Engineering, we recently delivered e-mail training to all our users. Michael Song, founder of Cohesive Knowledge Solutions Inc., and co-author of The Hamster Revolution did the training. His presentation was well received. He offered practical advice on how to get the most from your e-mail system. He focuses on Microsoft Outlook, but his solutions are applicable to any system. His firm’s website is loaded with helpful tips and templates. The training has helped me reduce my own e-mail headaches and I’m more mindful now about helping others.

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Overnight with @boyscoutsofamerica Troop 25 at the 4-H Camp in Pomfret. The toboggan run was hairy! I just watched. #boyscouts That moment when @trailrunningmom discovered that our longtime #Christmas Tree 🌲 supplier is a regular student in her #yoga class. They previously hadn’t recognized each other when not wearing #yogini gear. It was great to hear how our farmer has improved her strength and flexibility since she took over the business from her late husband. Note: preparing our menorah for #hannukah takes less work than this! Lovely December day for #Cyclocross at Goddard Park. @nbx_bikes #nbxcx @vittoriaseries #teamhorstsports #teamhorstjuniorsquad @horsteng #crossspikes #rhodeisland Lovely day for more than 130 #BoltonLandTrust members and friends at the annual Walk of #Thanksgiving #bolton #connecticut 🌲 #blackfriday didn’t start so badly! Great day at the #manchesterroadrace @shenipsitstriders #shenipsitstriders #silkcitystriders #teamhorstsports #thanksgiving 🏃🏻 If I always had the option to commute by train 🚂, I would take it. #multitasking 1h45m each way if uninterrupted productivity and NO driving. I even squeezed in a lap of #centralpark with Tim. 🏃🏻#manhattan #newyork Fir @john.meyerle because I neglected to post earlier: @supercross_cup This video is the Cat 4/5 Men. Great start for @the_ccap boys Nick and Johnny. #supercrosscx #teamhorstsports #teamhorstjuniorsquad #horstengineering #crossspikes @horsteng #cyclocross #lifedeathcyclocross Another great day at the @supercross_cup The #teamhorstjuniorsquad did great on the tricky and challenging course that was left muddy by overnight rain. The wind was fierce. The Junior 9-14 year olds did battle with the Category 4/5 Women. #teamhorstsports @vittoriaseries #supercrosscx #supercrosscup #horstengineering @horsteng #crossspikes #cyclocross

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