E-mail Efficiency & Etiquette

Nothing irks me more than poor e-mail etiquette. When it comes to e-mail, I’ve seen a lot of it. I’ve seen the evil side of e-mail professionally and personally. In the work environment, inefficient e-mail is pure waste. Waste or muda in Japanese, is the enemy of lean enterprise. E-mail can be a great tool but it is often misused. It is supposed to speed communication and make collaboration simpler, but it often doesn’t. I could go on and on about e-mail, but that would also be wasteful. How many people have actually had formal e-mail training? Do they teach e-mail 101 in school? You don’t have to be a great writer to do e-mail well. On the contrary, you should be able to get by with basic skills. At Horst Engineering, we recently delivered e-mail training to all our users. Michael Song, founder of Cohesive Knowledge Solutions Inc., and co-author of The Hamster Revolution did the training. His presentation was well received. He offered practical advice on how to get the most from your e-mail system. He focuses on Microsoft Outlook, but his solutions are applicable to any system. His firm’s website is loaded with helpful tips and templates. The training has helped me reduce my own e-mail headaches and I’m more mindful now about helping others.

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