E-mail Efficiency & Etiquette

Nothing irks me more than poor e-mail etiquette. When it comes to e-mail, I’ve seen a lot of it. I’ve seen the evil side of e-mail professionally and personally. In the work environment, inefficient e-mail is pure waste. Waste or muda in Japanese, is the enemy of lean enterprise. E-mail can be a great tool but it is often misused. It is supposed to speed communication and make collaboration simpler, but it often doesn’t. I could go on and on about e-mail, but that would also be wasteful. How many people have actually had formal e-mail training? Do they teach e-mail 101 in school? You don’t have to be a great writer to do e-mail well. On the contrary, you should be able to get by with basic skills. At Horst Engineering, we recently delivered e-mail training to all our users. Michael Song, founder of Cohesive Knowledge Solutions Inc., and co-author of The Hamster Revolution did the training. His presentation was well received. He offered practical advice on how to get the most from your e-mail system. He focuses on Microsoft Outlook, but his solutions are applicable to any system. His firm’s website is loaded with helpful tips and templates. The training has helped me reduce my own e-mail headaches and I’m more mindful now about helping others.

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I never post about food. However, this is the second time this week that I’m posting about food. These #vegan dishes at Empress by @theprivegroup were awesome. #instavegan #singapore Everything worked out fine for @trailrunningmom After a little stress, they had her race packet and bib number at the @metasprintseries venue and she kept it upright on the bike! 🚴🏽 She was very pleased with 2nd place 🏆 in her age group at her first road #Duathlon.🏃🏻There are no mountains ⛰ and there isn’t much singletrack in #singapore but it’s still a great city for endurance sports. It looked like there were more than 1,500 athletes at the 3K/18K/3K race with LOTS of kids too. Great vibe! #triathlonsg #teamhorstsports 🇺🇸 Our kids may recognize this great Shoppes @marinabaysands feature from six years ago. I had forgotten how cool it was. #singapore #marinabaysands First time on a road bike for @trailrunningmom In advance of her first ever road duathlon @metasprintseries I taught her some tips & tricks including the do's/don'ts of shifting strategy, cornering, blocking (not), drafting (not), passing, flying mount/dismount, etc. It was fun! Even though she was on a "rental" too, I couldn't keep up on my "steed." #triathlonsg #singapore #teamhorstsports @thecheryltan #cheryltan #singapore #singapore Name those tunes. 11-year-old Feng E is making a name for himself in Asia and beyond. #guitar #fenge #singapore 🎸 @trailrunningmom led #yoga at #ypoedge #singapore 

@ypoglobal #yogini Tremendous #vegan dinner @metasingapore Without a heads up, Chef Sun and his team whipped up an amazing seven course + three “snacks” meal for @trailrunningmom and me, that was worthy of their @michelinguide star. We sat at the counter and watched every step in the process. Chef said that with advanced notice (of our diet), he “would have done better.” We appreciated his perfectionism, but it was just fine. #metarestaurant #instavegan #michelinguide #singapore

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